Refund & Return Policy

30-Day Return Policy

 

You have 30 days from the date you received your order to request a return. To be eligible, your item must be unused and in its original condition and packaging.

 

How to Request a Return

 

To return a product, contact us at crewessentials@outlook.com with your order number and reason for return. We will respond with the return address and next steps.

 

Refunds

 

Once we receive and inspect your return, we will notify you of the outcome. If approved, your refund will be processed within 5–7 business days to your original payment method.

 

Non-Returnable Items

 

• Items that have been used or damaged after delivery
• Items returned after the 30-day window

 

Exchanges

 

If you received a defective or damaged item, please contact us at crewessentials@outlook.com and we will arrange an exchange or full refund.

 

Questions

 

We aim to respond to all enquiries within 48 hours. Reach us at crewessentials@outlook.com.