FAQ
Orders & Shipping
Where do you ship to?
We ship internationally. Delivery times and rates vary by destination and are calculated at checkout.
How long does delivery take?
Standard delivery typically takes 5–10 business days depending on your location. Express options are available at checkout where applicable.
Can I track my order?
Yes. Once your order has been dispatched, you will receive a confirmation email with a tracking number.
My order hasn’t arrived. What should I do?
If your order has not arrived within the estimated timeframe, please contact us at crewessentiels@outlook.com with your order number and we will look into it promptly.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery, provided items are unused and in their original condition. To initiate a return, please contact us at crewessentiels@outlook.com.
How do I exchange a product?
Contact us with your order number and the item you would like to exchange. We will guide you through the process.
Who covers return shipping costs?
Return shipping costs are the responsibility of the customer unless the item is faulty or incorrectly sent.
Products
Are your products designed specifically for cabin crew?
Yes. Every product in the Crew Essentiels collection is designed around the specific demands of crew life — long-haul schedules, layover hotels, uniform standards and the realities of life in transit. That said, our products are equally suited to any frequent traveller.
Will the Altitude Bottle fit in my crew bag?
The Altitude Bottle is designed to fit standard bag side pockets and cup holders. Check the dimensions on the product page to confirm compatibility with your specific bag.
How long does the Layover Bottle stay warm?
The Layover Bottle provides up to 6 hours of consistent warmth — more than enough for a full post-flight recovery.
Is the Red-Eye Mask suitable for lash extensions?
Yes. The contoured 3D shell sits away from the eyes entirely, making it safe for lash extensions and makeup.
Do you restock sold-out products?
Yes. If a product is out of stock, you can sign up to be notified when it returns on the product page.
How do I care for my products?
Care instructions are included with each item. For specific guidance, feel free to contact us.
Brand
Who is behind Crew Essentiels?
Crew Essentiels was founded by cabin crew, for cabin crew. You can read more on our About page.
Do you offer wholesale or partnerships?
We are open to wholesale enquiries and brand collaborations. Please reach out at crewessentiels@outlook.com.
I have a question not answered here.
We’re happy to help. Reach out at crewessentiels@outlook.com and we will get back to you within 24–48 hours on business days.